Validation message

What is a validation message?

A validation message is an auto-response message that is triggered when a member replies with an invalid response.

What will happen if a member continues to respond with invalid answers?

If the member responds with an invalid answer after a validation message has been sent, Ascend will automatically route the conversation to the inbox and mark it as needs response so an organizer can help. You can filter for members who failed out of flows due to too many invalid responses by toggling the sort order in the Inbox to Validations. If you are using Inbox conversation views, toggle the sort order to Response to see failed validations as their own cluster.

Can I create a validation message for all broadcast message types?

No. Validation messages can only be created for Collect Info, Ask a Question, and CSV lookup bot actions in Flows.

Create a validation message

1. In Flows, draft your message prompt.
2. In Settings, create your validation message in the compose window
3. Click Save to save your bot action
4. Test your validation message. Learn how to test your messages.